Help Center

Q: What is the standard delivery cost?

Standard delivery is £4.30 within the UK mainland. Express delivery is available for £7.50. Gift Voucher delivery is priced at £1.95.UK deliveries are free for orders over £65.00

Q: How long until my order is delivered?

We aim to process and post standard orders within 3 working days. You should expect to receive your order within 2-3 working days of posting. We process and dispatch all Express/Next Day postage orders before 5pm BST.

Q: Do you deliver outside of the UK?

For orders outside of the mainland UK , Ivy & Rigg charge a flat postage rate of £15.00

Q: Can I amend an existing order?

As soon as we receive an order, we aim to dispatch the items as quickly as we can. Should you need to make an changes to a new order, email us at info@ivyandrigg.com as soon as possible and will we do all we can to assist.

Q: How do I exchange or return my order?

If you require an exchange or return, please contact us stating your name and order details within 14 days of receiving your order. Before returning an item please have a quick read through our Returns Policy.