Help Center

Our customer service team are available Monday-Friday 9am-5:30pm. For any queries please send us an email to info@ivyandrigg.com or get in touch over the chat feature. 

Please refer to our size guide for our garment measurements. If you would like further advice, drop us an email.

Our packaging and our little touches are all sourced from natural materials with no plastic in sight! Our packaging is comprised of recycled materials, from our recycled kraft hanging tags to our Thank You cards. For more information please visit our here. 

We have stockists in Bishop Aukland, County Durham and Hexham, Northumberland. For more information please visit here. 

Throughout the year you can find us at a number of events in the North East, from Tynemouth Market to seasonal fairs.

Standard delivery is £4.30 within the UK mainland. Express delivery is available for £7.50. Gift Voucher delivery is priced at £1.95.

UK deliveries are free for orders over £65.00

We aim to process and post standard orders within 3 working days. You should expect to receive your order within 2-3 working days of posting. 

We process and dispatch all Express/Next Day postage orders before 5pm BST.

In this unprecedented situation with a reduced workforce and increased demand for online sales, please allow 2-3 additional days for your parcel to arrive.

As soon as we receive an order, we aim to dispatch the items as quickly as we can. Should you need to make an changes to a new order, email us at info@ivyandrigg.com as soon as possible and will we do all we can to assist.  

If you require an exchange or return, please contact us stating your name and order details within 14 days of receiving your order. Before returning an item please have a quick read through our Returns Policy. 

You can find our returns address is on our Returns & Exchanges page.