Help Center

Our customer service team are available Monday-Friday 9am-5:30pm. For any queries please send us an email to info@ivyandrigg.com 

Please refer to our size guide for advice on how to correctly measure your size. 

Our packaging and our little touches are all sourced from natural material with no plastic in sight! Where possible our packing is made from recycled materials already, from our recycled kraft hanging tags, to our recycled paper thank you cards. For more information please visit our sustainability page. 

Throughout the year you can find us at a small number of chosen events in the north east. We also have permaent stockists in County Durham and Northumberland. For more information please visit our stockists page. 

Standard delivery costs are £3.99 within the UK mainland. Express delivery is available for £6.95. Gift card shipping is priced at £1.95.

We aim to process and post standard orders within 3 working days. You should expect to receive your order within 2-3 working days of posting. 

We process and dispatch all Express/Next Day postage orders before 5pm BST.

For orders outside of the mainland UK please contact us directly and we'd be happy to provide you with a customised quote and delivery time-frame. 

As soon as we receive an order, we aim to dispatch the items as quickly as we can. Should you need to make an changes to a new order, email us at info@ivyandrigg.com as soon as possible and will we do all we can to assist.  

If you require an exchange or return, please contact us stating your name and order details. Before returning an item please have a quick read through our brief returns policy here.