Help Center

Our customer service team are available Monday-Friday 9am-5:30pm. For any queries please send us an email to info@ivyandrigg.com 

Please refer to our size guide for our garment measurements. If you would like further advice, drop us an email.

Our packaging and our little touches are all sourced from natural materials with no plastic in sight! Our packaging is comprised of recycled materials, from our recycled kraft hanging tags to our Thank You cards. For more information please visit our here. 

We have stockists in Bishop Aukland, County Durham and Hexham, Northumberland. For more information please visit here. 

Throughout the year you can find us at a number of events in the North East, from Tynemouth Market to seasonal fairs.

Standard delivery is £3.99 within the UK mainland. Express delivery is available for £7.50. Gift Voucher delivery is priced at £1.95.

We aim to process and post standard orders within 3 working days. You should expect to receive your order within 2-3 working days of posting. 

We process and dispatch all Express/Next Day postage orders before 5pm BST.

For orders outside of the mainland UK please contact us directly and we'd be happy to provide you with a customised quote and delivery time-frame. 

In this unprecedented situation with a reduced workforce and increased demand for online sales, please allow 2-3 additional days for your parcel to arrive.

As soon as we receive an order, we aim to dispatch the items as quickly as we can. Should you need to make an changes to a new order, email us at info@ivyandrigg.com as soon as possible and will we do all we can to assist.  

If you require an exchange or return, please contact us stating your name and order details within 14 days of receiving your order. Before returning an item please have a quick read through our Returns Policy. 

Our returns address is: Ivy & Rigg, 49 Sidgate, Newbrough, Hexham, Northumberland, NE47 5AE.

Ivy & Rigg do no cover the postage cost of returning your item back to us for a refund or exchange. Please ensure to use a tracked service, we are not liable should the package go missing.

Yes, please visit here to view our Extended Christmas Returns Policy.