We endeavour to provide the best possible service to each and every valuable customer.
If you are in need for a return or an exchange, please contact us stating your name and order details within 14 days of delivery. If 14 days have gone by, unfortunately we cannot offer you a refund or exchange.
Please visit here to view our extended Christmas Returns Policy.
Please note: to minimise the impact on the environment, your order is posted without an order form.
If you wish to return an item please have a quick read over our brief returns policy below to ensure your item is eligible for a return:
- Items must be returned to us within 14 days of delivery, with a note of your order number.
- Items must be returned to us in the original condition in which they were received, unworn and unwashed, in the original packaging.
- Refunds or exchanges are not offered for Gift Cards.
- If you receive a refund, the original postage costs are non-refundable.
- You are responsible for the charges of the return shipping. You are liable for the items until we receive them, so we advise you use a tracked service.
- Once we have received your return, we will send you an email confirming receipt. Your return will then be inspected and you will be notified of the approval or rejection of your refund.
49 Sidgate, Newbrough, Hexham, Northumberland, NE47 5AE.