We are a very small team who work full-time alongside Ivy & Rigg. We endeavour to provide the best possible service to each and every valuable customer.
All orders are dispatched using Royal Mail.
All orders are dispatched within 3-4 working days of the date of order date, exclusive of pre-orders.
All orders are dispatched to the named person and address entered when the order was placed, unless Ivy & Rigg is contacted before dispatch to request a change and a member of the Ivy & Rigg confirms the change was made before dispatch. Unfortunately, if the parcel has already been dispatched, Ivy & Rigg is not responsible for the delivery of the parcel to the incorrect address.
All pre-orders are dispatched within 3 weeks of the order date.
Standard Delivery service aims to deliver parcels within 2-3 days of dispatch. Updates to the parcel reference number are at delivery or attempted delivery.
Express Delivery service aims to deliver parcels 1-2 days of dispatch. Orders must be placed by 10:30am for same day dispatch. Please note on occasion we are unable to guarantee dispatch on the same day for orders placed with Express Delivery (due to those pesky full time jobs!), they will be dispatched the next working day.
Delayed and Missing Parcels
Once dispatched, all parcels are then in the hands of Royal Mail. Should a parcel not arrive within the aimed delivery period, we ask you allowing an additional few days for the parcel to arrive before getting in touch, to allow for unpredictable and unforeseen delays within the National delivery system.
We recommend visiting your local RM sorting office if your parcel is running late.
Unfortunately a small percentage of parcels go missing before they reach their final destination. If your order is not successfully delivered within the extended delivery timeframe (10 days after aimed delivery date for standard service, 3 days after express service), we will do everything within our power to assist with delayed and lost parcels.
We follow Royal Mail guidance for the time periods required for extended delivery allowance and to deem a parcel as lost.
Every order we send means a great deal to us, so we understand and share the frustration that comes with delayed and lost parcels. Please bear with us as we get in touch with Royal Mail for their assistance or to submit enquiries for more information.
The Festive Period
We promise to dispatch all parcels as promptly as we can during the festive period to prevent any delays wherever possible.
The additional pressure on the National posting system during the festive period (late November and December) unfortunately leads to delays, some significant. We request your patience during this period if your parcel is running a little late, to give it the extra time it needs to arrive safe and sound.
Ivy & Rigg close over Christmas (dates specific to each day depending on how Christmas Day falls) to focus on the important family time and fully recharge before the New Year ahead. All orders placed during this closure period will be posted the first week of January.
How every order helps
Every small step combines to make a big difference.